Frequently Asked Questions
About Us
We're bringing the celebration to you from the heart of Georgia, just south of Atlanta! 🎉✨
Shipping
Great news – standard shipping is on the house! That's right, it's free and fabulous! 🎁🚚✨
We're on it! All orders, including those with a personalized items, hit the road within 2 business days, Monday to Friday. Once they're on their way, orders take 3-10 business days until the celebration arrives at your doorstep! 🎉🚀✨
We've got the United States Postal Service grooving with us for most orders. Need to speed up the party? We also offer FedEx shipping at checkout for an express dance to your doorstep! 💃📦✨
We've got the express lane covered with FedEx 2-day shipping for just $11.99. Add a dash of speed at checkout and voilà – your celebration is on the express train! 🚀🎉💨
We can only ship FedEx to a physical Street Address – No P.O. Boxes or APO's for FedEx.
Orders ships within 2 business days Monday-Friday and they take 1-3 business days to arrive.
Tracking information will be emailed once your order is shipped.
Note: Orders placed on Fridays after 2 pm EST will ship on Monday.
Absolutely! Once your order hits the road, you'll be the proud captain with a tracking number in your inbox. Navigate the excitement as your celebration makes its way to you! 🚢🎉📬
If you have registered an account with us, all you have to do is log in and click on My Orders to view your order status. We can also help you check your order status by phone or email.
Call or Text Us: 770-683-9578
Email Us: hello@distinctivs.com
Oh no! Items can get lost in the mail on occasion - but don’t worry, we have you covered. Please send us an email at hello@distinctivs.com or call or text us at 770-683-9578 so we can help you right away.
Returns
We accept returns for non-personalized items within 30 days of receipt. To be eligible, items must be in their original condition, unused, and in the original packaging. Please include the packing slip or email confirmation. Follow these easy steps to submit a return request:
- Log in to your account via our website.
- Select the order and items for return.
- Choose a return reason and add a note.
- Click "Request Return." If accepted, we'll email you instructions for sending the package. Items sent without a prior return request will not be accepted.
Read our full return policy here
Oh no! We will make this right! Please be sure to inspect your items when they arrive and if there are any damages or defects, please contact us!
Call or Text Us: 770-683-9578
Email Us: hello@distinctivs.com
Unfortunately, we are unable to accept returns for personalized items. Before you hit submit, double-check all the details carefully because we print your orders just as they come in.
In the rare event of an error on our part with a personalized item, please promptly contact us at hello@distinctivs.com or 770-683-9578 for resolution.
